Terms & Disclaimer

Northgate 55 provides consultation, navigation, advocacy, appointment accompaniment, and practical support to adults 55+, families, and caregivers.

The information and support provided by Northgate 55 are intended to help you understand your options, identify resources, prepare for conversations and appointments, and make informed decisions about your next steps.

Scope of Services

Northgate 55 provides non-medical support designed to help individuals and families better understand their options and navigate services, systems, appointments, and life transitions.

Depending on the service selected, support may include consultation, resource and service navigation, advocacy, preparation for appointments or important conversations, appointment accompaniment and note-taking, and practical next-step planning.

Northgate 55 does not make decisions on your behalf. Our role is to provide information, support and guidance so that you can make decisions that are right for you or the person you are supporting.

What Northgate 55 Does Not Provide

Northgate 55 does not provide medical care, nursing care, personal support worker (PSW) services, personal care, medication administration, medical diagnosis or treatment, legal advice, financial advice, or emergency services.

Northgate 55 is not a replacement for your physician, nurse, lawyer, financial professional, emergency service, or other regulated health-care provider.

When needs fall outside Northgate 55's scope, we may help identify appropriate services or resources whenever possible.

Emergencies & Crisis Support

Northgate 55 is not an emergency or crisis response service and does not provide 24-hour monitoring or immediate response.

If you or someone else is in immediate danger or requires urgent medical attention, call 911 or go to the nearest emergency department.

If you are experiencing a mental health or suicide-related crisis in Canada, call or text 988 for 24/7 crisis support.

Information & Resources

Northgate 55 may provide information about community services, programs, health and social services, and other resources that may be relevant to your situation.

While we make reasonable efforts to provide accurate and current information, programs, eligibility requirements, availability, fees, and service details can change. Northgate 55 cannot guarantee the availability, eligibility, quality, or outcomes of services provided by third-party organizations.

You are always encouraged to confirm important information directly with the service or organization involved.

Client Responsibility & Decision-Making

Decisions about services, care, finances, living arrangements, health care, or other personal matters remain with you or, where applicable, a person legally authorized to make the relevant decision on your behalf.

You are responsible for providing accurate and relevant information when requesting support and for making decisions based on your individual circumstances.

Advocacy & Appointment Accompaniment

When providing advocacy or appointment accompaniment, Northgate 55 supports you in preparing questions, organizing concerns, taking notes, understanding information, and communicating what matters to you.

Northgate 55 does not make decisions on your behalf, provide consent for treatment or services, or act as a substitute decision-maker, legal representative, or attorney.

Fees, Cancellations & Scheduling

Fees, service duration, cancellation terms, and other applicable booking information will be provided before an appointment is confirmed. By confirming a booking, you agree to the terms presented for that service.

Confidentiality & Its Limits

Northgate 55 respects the confidentiality of information shared in the course of providing services. Information will not ordinarily be disclosed without your consent except where disclosure is permitted or required by law or applicable professional obligations.

There may be circumstances in which Northgate 55 is legally or professionally required or permitted to disclose information without consent. Where appropriate and permitted, we will make reasonable efforts to explain these limits to you.

Additional information about how personal information is collected, used, stored, and disclosed is available in our Privacy Policy.

Website Information

Information provided on this website and through Ask Northgate educational content is for general informational and educational purposes. It should not be considered medical, legal, financial, or other professional advice specific to your individual circumstances.

Information may be updated as services, programs, policies, or resources change.

Agreement to These Terms

By using this website or booking services with Northgate 55, you acknowledge that you have read and understood the information provided on this page and agree to use Northgate 55's services within the scope described above.

Last updated: September 2026